FAQ


FAQ’s

 

All your questions answered right here.

FAQ_Main

     New! ARCollect now integrates seamlessly with sage One Accounting.

Is there a way to print an AR Aging list with collection notes made against each customer’s account?

Yes – AR Collect provides you with an AR Aging list with collection notes and Promise to Pay amounts displayed within the same report.

You can also view the latest collection notes alongside the AR Aging Summary.

Does ARCollect work with both QuickBooks Online and QuickBooks Desktop?

AR Collect works seamlessly with both QuickBooks Online and ALL versions of QuickBooks Desktop, (any year, any edition from Pro through to Enterprise!)

ARCollect is a hands-on accounts receivable collections system designed for daily use by your own in-house collections team. It is intuitive to use, and requires no training.

It provides management with visibility: ARCollect is an outcomes-based system: it is easy to keep track of collection activities until the final outcome – getting paid.

Why does ARCollect get measurable results?

ARCollect is effective because it changes behavior on four levels:

  1. Collectors have an improved workflow process to help manage their collections efforts. ARCollect engenders a feeling of professionalism.
  2. Management are in touch: all aspects of receivables management and collection activities are visible. Using ARCollect creates a feeling of staying on top of things and being in control.
  3. Colleagues within the organization are assigned responsibility for their impact on the collection effort.  Collection issues are effectively shared with the responsible personnel due to the functionality that enables collectors to assign pre-defined reasons to unpaid invoices.
  4. Customers recognize that their account is being handled professionally, and there is no room for excuses. They will be more likely to settle your account ahead of their other payables.

What's different about ARCollect?

ARCollect is built on the understanding that each past due invoice has a story behind it. As the transaction volume builds, so do the stories. ARCollect categorizes those stories, making it easy to take action before the stories linked to those unpaid invoices hurt your cash flow.

ARCollect makes it easy for you to keep track of each unpaid invoice until it becomes a paid invoice. It also brings a new level of intelligence and visibility that enables management to take action so that the stories do not repeat themselves.

Why is ARCollect better than using Excel for receivables management?

  1. Everything is automatically kept in sync with your underlying accounting data.
  2. ARCollect is a multi-user system
  3. A full history of collection notes is maintained in a proper database that is easily sorted. All notes are date and time stamped.
  4. Assign Promise to Pay to specific invoices
  5. Drill down from your AR aging summary
  6. Email smart payment reminders
  7. Generate accurate cash flow forecasts that are updated in line with your accounting data
  8. Generate contact reports that are easy to use at management meetings
  9. Everything is in one place
  10. ARCollect provides a work flow process that is intuitive and easy to use
  11. You can export your reports to Excel :-)

Can ARCollect be used by collection agencies?

Collection agencies can also use AR Collect to manage collections activities on behalf of their clients – the beauty of AR Collect is that registered users have full access to the their secure data from any location, and can use AR Collect’s powerful reporting system to keep updated.

What work flow process does ARCollect enable?

Working directly from the AR aging summary, AR Collect enables you to append contact notes and Promises to Pay against the outstanding invoices per customer.

You can assign reasons for late payment and quantify those reasons

You can easily email payment reminders using AR Collect’s smart-email function

What does AR Collect do?

AR Collect enables you to organize all your invoices into categories that make it easy keep track of all outstanding amounts.

For every past-due invoice you will know:

  • What has been done to collect it
  • When it will be paid
  • The reason it is outstanding – categorized and quantified
  • If it is not going to be paid – the reason and amount, categorized as required
  • What actions are still to be taken

Can I enter a payment plan for my customers and keep track of the plan?

ARCollect enables you to do several activities that will assist:

1. You can capture a Promise to Pay (i.e. a set amount that will be paid on a given date). You can then generate reports on these commitments for any required date range.

2. You can email payment reminders to customers, that includes the PTP information.

3. You can generate an exception report, making it easy to track missed PTP’s.

 

What does AR Collect give you?

  • Details of all calls made to customers, and promises made
  • Cash flow forecast reports that are up to date and accurate
  • Quantifiable outcomes of collection efforts made
  • Daily call back reports and action lists for follow-up
  • Smart-email payment reminders to all past-due customers

What results does AR Collect deliver?

  • A clean set of receivables, and tight control over receivables
  • Management visibility of customer behavior,  staff collections efforts and outcomes
  • Ease of management of the receivables book & enhanced collection methodologies
  • Improved cash flow
  • Effective risk management – reduced write-offs & significant interest savings

Is my data secure?

AR Collect is an authorized QuickBooks application that has passed the security requirements specified by Intuit. Our data security has been independently tested by Cigital, a consulting firm specializing in software security, based in Dulles, VA

All pages on the secure site are secured using SSL. The data is secured in a password protected SQL Server database, on a firewalled server, accessible only via HTTPS.

We use Microsoft Azure cloud platform, backed up daily and written to a second backup hard drive (using ”RAID” technology). We can perform full backup recovery.

Does AR Collect change any data within my QuickBooks program?

No, the data sync is a one-way process. AR Collect only reads data from QuickBooks and never modifies any of the information inside. Once invoices are paid and allocated within QuickBooks, AR Collect will update the status of the relevant invoice within the ARCollect application.

Is it necessary to download any installation software?

No software downloads or software installation is required – simply sign in to the application via your web browser: http://appcenter.intuit.com/arc.

How do I sync my QuickBooks data with ARCollect?

QuickBooks Desktop:

Data sync is set up within your QuickBooks Desktop environment by using the menu commands on QuickBooks desktop.

Sync Manager Support by Phone for QuickBooks Desktop Customers :

(800) 450-8475 or Click here to get help online.

QuickBooks Online is automatically synced with ARCollect. Once you sign in to QuickBooks Online, there is no user intervention required – simply sign in to ARCollect, and your data will be synchronized.

More Questions and Answers

Is there a way to print an AR Aging list with collection notes made against each customer’s account?

Yes – AR Collect provides you with an AR Aging list with collection notes and Promise to Pay amounts displayed within the same report.

Can I email payment reminders to all past due customers in one click?

Yes – AR Collect has a smart email function that makes it easy to select past due invoices and send payment reminders in a single click.

Can I keep track of all customer contact notes made?

Yes – all collection notes saved are automatically data-stamped, and assigned to the specific customer account. A full history of contact notes is maintained, and is easily accessible.

Can I keep track of actions taken to follow up until an outcome has been reached?

Yes, action notes are attached to each customer, and are visible on the Events page, and are sorted by date.

Can I assign reasons for non-payment to specific invoices?

Yes, you can categorize predefined reasons for non payment or late payment, plus you can quantify given reasons for late payment, and easily identify risk areas that require action to be taken within the organization.

Can I differentiate between excuses, and legitimate reasons for late payment?

Yes –  you can also quantify the reasons and excuses given for late payment.

Can I quantify customer Promises to Pay and track the promises by date?

Yes – AR Collect enables you to drill down to invoice level and attach a promise to pay – record amount, date, and attach a categorised reason for late payment as well.

Can I get an exception report showing which customers missed their promises to pay?

Yes, in your Reports menu, select PTP Report, enter your collection date range, click Refresh, and your report is ready for follow action.

Can I make notes that have action dates assigned to them?

Yes, and it is easy to follow up with the AR Collect dashboard.

Can I email payment reminders to all past due customers in one click?

Yes – AR Collect has a smart email function that makes it easy to select past due invoices and send payment reminders in a single click. You can select either one customer, or an entire aging period that you would like to email payment reminders to.

Can I keep track of all customer contact notes made?

Yes – all calls to customers are sorted by date, together with contact notes made, plus a follow up date.

Can I assign reasons for non-payment to specific invoices?

Yes, you can categorise customisable reasons, plus you can quantify given reasons for late payment, and easily follow up

Can I differentiate between excuses, and legitimate reasons for late payment?

Yes –  you can also quantify reasons and excuses given for late payment.

Can I quantify customer Promises to Pay and track the promises by date?

Yes – AR Collect enables you to drill down to invoice level and attach a promise to pay – record amount, date, and attach a categorised reason for late payment as well.

Can I get an exception report showing which customers missed their promises to pay?

Yes, one click, and your report is ready for action.

Can I make notes that have action dates assigned to them?

Yes – you can save a collection note that is automatically date and time stamped, and in addition, you can make an Action Note and set a follow up date. Action notes can be viewed on ARCollect Events Page.